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All of us are consumers of goods and services. For the purpose of the Consumer Protection Act, the word "consumer" has been defined separately for "goods" and "services". For
the purpose of "goods", a consumer means a person belonging to the
following categories: (i)
One
who buys or agrees to buy any goods for a consideration which has been paid
or promised or partly paid and partly promised or under any system of
deferred payment (ii)
It
includes any user of such goods other than the person who actually buys
goods and such use is made with the approval of the purchaser. Note:
- A person is not a consumer if he purchases goods for commercial or resale
purposes. However, the word "commercial" does not include use by
consumer of goods bought and used by him exclusively for the purpose of
earning his livelihood, by means of self employment. (i)
One
who hires or avails of any service or services for a consideration which has
been paid or promised or partly paid and partly promised or under any system
of deferred payment (ii) It includes any beneficiary of such service other than the one who actually hires or avails of the service for consideration and such services are availed with the approval of such person Under
the Consumer Protection Act 1986, a consumer is guaranteed the following
rights:
What
constitutes a complaint? Under
the Act, a complaint means any allegation in writing made by a complainant
in regard to one or more of the following:
(i)
Fixed
by or under any law for the time being in force or (ii)
Displayed
on goods or (iii)Displayed on any packet containing such good
(a)
the
name, description and the address of the complainant (b)
the
name , description and address of the opposite party or parties, as the case
may be, as far as they can be ascertained (c)
The
facts relating to complaint and when and where it arose (d)
Documents,
if any, in support of the allegations contained in the complaint (e) The relief which the complainant is seeking
What
are the remedies available to a consumer? Depending
on the nature of relief sought by the consumer and facts, the redressal
forums may give orders for one or more of the following relief: (a)
removal
of defects from the goods (b)
replacement
of the goods (c)
refund
of the price paid (d)
award
of compensation for the loss or injury suffered (e)
removal
of defects or deficiencies in the services (f)
discontinuance
of unfair trade practices or restrictive trade practices or direction not (g)
withdrawal
of the hazardous goods from being offered to sale or (h) award for adequate costs to parties What
is the procedure for filing an appeal? If
the consumer is not satisfied with the decision of the forum, then he may
prefer an appeal against the decision.
Note:
1) There is no fee for filing appeal before the State Commission or the
National Commission. 2)
Procedure for filing the appeal is the same as that of complaint,
except the application should be accompanied by the orders of the
District/State Commission as the case may be and grounds for filing
the appeal should be specified. School
Of Fine Art
in its multidimensional social activities providing consumer welfare service
and consultancy and Creating awareness in that light is
a main feature. We are creating mass appealing advertising campaign
during Dhanuyatra of Bargarh and observe National Consumer Day as well as
International Consumer Day to aware people of their right and duties. We
are also forming Consumer Clubs in 50 number of Educational Institution of
Bargarh District With the support of District Administration. *** |
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