Awareness of POA Act 1989 and 1995
Development of Art
All of us are consumers of goods and services. For the purpose of the Consumer Protection Act, the word "consumer" has been defined separately for "goods" and "services".
the purpose of "goods", a consumer means a person belonging to the
who buys or agrees to buy any goods for a consideration which has been paid
or promised or partly paid and partly promised or under any system of
includes any user of such goods other than the person who actually buys
goods and such use is made with the approval of the purchaser.
- A person is not a consumer if he purchases goods for commercial or resale
purposes. However, the word "commercial" does not include use by
consumer of goods bought and used by him exclusively for the purpose of
earning his livelihood, by means of self employment.
who hires or avails of any service or services for a consideration which has
been paid or promised or partly paid and partly promised or under any system
of deferred payment
(ii) It includes any beneficiary of such service other than the one who actually hires or avails of the service for consideration and such services are availed with the approval of such person
the Consumer Protection Act 1986, a consumer is guaranteed the following
constitutes a complaint?
the Act, a complaint means any allegation in writing made by a complainant
in regard to one or more of the following:
by or under any law for the time being in force or
on goods or
(iii)Displayed on any packet containing such good
name, description and the address of the complainant
name , description and address of the opposite party or parties, as the case
may be, as far as they can be ascertained
facts relating to complaint and when and where it arose
if any, in support of the allegations contained in the complaint
(e) The relief which the complainant is seeking
are the remedies available to a consumer?
on the nature of relief sought by the consumer and facts, the redressal
forums may give orders for one or more of the following relief:
of defects from the goods
of the goods
of the price paid
of compensation for the loss or injury suffered
of defects or deficiencies in the services
of unfair trade practices or restrictive trade practices or direction not
of the hazardous goods from being offered to sale or
(h) award for adequate costs to parties
is the procedure for filing an appeal?
the consumer is not satisfied with the decision of the forum, then he may
prefer an appeal against the decision.
1) There is no fee for filing appeal before the State Commission or the
Procedure for filing the appeal is the same as that of complaint,
except the application should be accompanied by the orders of the
District/State Commission as the case may be and grounds for filing
the appeal should be specified.
Of Fine Art
in its multidimensional social activities providing consumer welfare service
and consultancy and Creating awareness in that light is
a main feature. We are creating mass appealing advertising campaign
during Dhanuyatra of Bargarh and observe National Consumer Day as well as
International Consumer Day to aware people of their right and duties.
are also forming Consumer Clubs in 50 number of Educational Institution of
Bargarh District With the support of District Administration.
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